Start today with your Zoho Desk training!
Welcome to basic Zoho Desk Agent Training! In this training, you will learn how to effectively use Zoho Desk to improve your customer service and handle tasks efficiently. We focus on the user interface features and how you can use them on a daily basis. Let’s get started!
Mobile XL is your Zoho premium partner
Upcoming trainings
- Tuesday 4 February 2025
- Tuesday 1 April 2025
- Tuesday 27 May 2025
The four advantages of the Zoho Desk Training
Practical knowledge
hands-on experience and direct feedback from expert trainers
Flexibility
ability to watch back the online training that you followed at a later time
Cost-effective
increase your productivity while simultaneously reducing your costs
Customer satisfaction
faster solutions that address customer issues more quickly
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The content of the training
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- Introduction to Zoho Desk
- Overview of the user interface
- Creating and responding to tickets
- Use of the chat function
- Use of the WhatsApp function
- Using articles in the Knowledgebase
- Q&A
- Dealing with feedback and surveys
- Creating views and filters
- Plan tasks and appointments
- Send templates
- Mobile Access to Zoho Desk and Radar app
This Zoho Desk Agent training is part of our Zoho Online training courses. These
include a series of web- based educational programs designed to assist users to effectively
use several Zoho- applications.
Frequently asked questions
- Can I reschedule the training if I am unable to attend?
Yes, you can reschedule your registration if you cancel at least 24 hours before the training. You can then simply participate in the next training.
- Are the training courses also given on location?
If you want to have training on location, this is also possible. Send us a message with a request for this.
- Are the training sessions recorded?
Yes, you will receive a recording of the training afterwards so that you can watch it again at a later time.
- If we take multiple training courses, is there a discount?
If you participate in the training with 3 or more people, you will receive a discount.